Preparing for the Post‑Pandemic Operating Environment

Although the coronavirus rages on, with vaccines slowly being administered, it is becoming easier to envision an end to many of the disruptions and dislocations caused by the pandemic. Regardless, some changes necessitated by the pandemic are likely to be permanent. A recent GAIM Ops Connect program examined how the pandemic has accelerated existing trends toward product customization, use of technology and outsourcing; its impact on talent pools, fee structures, fundraising and emerging managers; and ways managers may structure their offices and operations in the post-pandemic world. The program was moderated by Alan Flanagan, managing director and head of fund services at BNY Mellon, and featured Michael Fastert, COO and chief legal officer at TIG Advisors, LLC; Carlos Ferreira, managing director and head of investment operations at PAAMCO; and Nicole J. Macarchuk, COO and GC at Angel Island Capital. This article outlines the speakers’ core insights. See our two-part series on post-pandemic business continuity planning: “How to Update a BCP With Lessons Learned From the Crisis” (Jun. 23, 2020); and “Items to Revise in a BCP and Third-Party Factors to Consider” (Jun. 30, 2020).

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